Hassard Industries Refund Policy

Effective Date: 03/08/2022

At Hassard Industries, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied, we offer the following refund policy:

Refund Eligibility

  1. Timeframe: You may request a refund within 60 days of purchase.
  2. Condition: Items must be returned in their original condition, unused, and unopened, in the original packaging.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

Certain items are exempt from being refunded, including:

  • Custom-made Items, Clearance Items, Items ordered into stock specifically for customer.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service at +61407176931 or email us at Sales@hassardindustries.com with your order number and reason for the return.
  2. We will provide you with a return authorization and further instructions on how to return your item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $100

Processing Time

Refunds will be processed within 7-10 business days of receiving your returned item. Depending on your credit card company or bank, it may take additional time for the refund to appear on your statement.

Exchanges

If you need to exchange an item for a different variant, please follow the same return process and place a new order for the desired item.

Changes to the Refund Policy

We reserve the right to amend this refund policy at any time. Any changes will be reflected on our website.

For any questions or concerns regarding our refund policy, please contact us at 0407176931.

Thankyou,

The team at Hassard Industries

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