Who we are

Hassard Industries is a privately owned, small business that takes their reputation and quality standards seriously.

If you are having any issues or concerns with our products or services, we urge you to get in contact with the workshop or sales team immediately so we can assist in resolving any problems you are experiencing.

Postage & Handling

All items will be freighted according to their weight, dimensions or both.

Smaller items will be freighted as ”general freight” unless express shipping is selected or requested by buyer.

Larger bulkier items will be freighted through various major shipping companies depending on there availability to complete the freight request, and the pricing structure of the specific freight company.

When freighting to rural areas, some freight companies are inaccurate with their pricing and also with their estimated delivery times.

This may also be applicable to metro areas, but other then following the order with a tracking number this is out of our hands as we do not control the freight company

Items of higher value will have an option for ”extra cover”, which will be up to the purchaser to select and pay for at there own discretion

Return’s policy

It is the responsibility of the customer to make arrangements for the return of a product if there is a suspected fault, or issue with the product.

The freight charge may be refundable if there is deemed to be an issue, but not until the product is returned and inspected by our staff.

Change of mind is not deemed a reasonable reason to return a product, and in special cases we may accept a return if the product is not unpackaged from original packaging or was not a specially ordered in item, but this will be subject to a re-stocking fee and freight will not be refundable as this is only a cost forwarded to a customer by the freight company specified at the time.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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